Terms & Condition

Delivery costs

As a large Australia-wide distributor for all major appliance brands we offer competitive delivery rates.

1. Choose the items you would like to purchase and add them to your cart
2. Click on “Your Cart”
3. Select your shipping option – Express Shipping or Australia post. Your shipping charges will appear on your order summary

Delivery times

We carry most commonly ordered items in stock. ‘In Stock’ items are usually dispatched within 1-3 business Days of your order being placed. ‘Special Order’ items are ordered from our supplier and are usually dispatched within 6-12 business days of your order being placed. Special Order times are estimates only. In some instances, supplier lead times fall outside of the 6-12 business day window. Where possible, we have indicated dispatch times that exceed the 12 day estimated time frame. Dispatch times may be impacted by supplier factors outside of our control.

Returns policy

Lismore Appliance Spares is committed to providing exceptional customer service.

No product delivered to you which is in accordance with your order will be accepted for return without the prior written approval from us. Returns will only be considered if you contact us within 14 business days of the order being received.

Should we agree to accept any such product for return, shipping fees are non refundable and you will be liable to pay a handling charge of 20% of the part price. Such product must be returned by you carriage-paid to us in the original shipping carton, if possible, within 7 days of it being authorized for return.

Products returned without our prior written approval may at our absolute discretion be returned to you or stored at your expense without prejudice to any rights or remedies that we have.

In the event that you claim the product delivered is faulty, not in accordance with your order or does not agree with the description or quantity of the goods invoiced, you must advise us within 14 business days of the order being received. If such a claim is proven, we may rectify any fault or refund you at our absolute discretion. In the event that we require the goods to be returned, we will advise the method of return at our expense.

We are unable to accept the return of circuit boards or electronic components. Please make sure that any such items ordered are in accordance with your requirements before ordering.

All electrical items must be fitted by a person qualified to carry out the electrical repairs. Before an electrical item that has been installed will be considered for return, we must be provided with an invoice or a copy of an electrical certificate of compliance from a properly qualified installer detailing the work that has been carried out and listing the parts replaced.

Any refund will be paid by the same payment method used for the original order within 5 business days of the refund being agreed.

To contact us about a problem with your order, either contact us through the website chat service or call us on 02 6621 5500.

Returns process

If you believe that there is a problem with your order that requires the goods to be returned, please contact us through the website chat service or call us on 02 6621 5500.

If it is agreed that the goods need to be returned, we request that your return item(s) is in saleable condition with original packaging, if possible, together with a copy of the invoice and a note detailing the reason for the return.

If the return is due to the product delivered being faulty, not in accordance with our order or not matching the description or quantity of the goods invoiced, we will pay for the return postage. If the return is due to be the part being incorrectly ordered or no longer required you will be required to return it to us at your expense.

Making a claim

Lismore Appliance Spares requests that you inspect the product as soon as reasonably possible after delivery. The buyer must notify us within two business days of delivery of any alleged defect, shortage in quantity, damage or failure to comply with description or sample. The buyer must allow us an opportunity to inspect the product within a reasonable time after delivery and before the buyer makes any use of the product. If the buyer fails to comply with these provisions, the product will be deemed to be in accordance with the agreement between the buyer and Lismore Appliance Spares and free from any defect or damage which would be apparent on a reasonable examination of the product and the buyer will be deemed to have accepted the product. 

Unless the buyer buys the product as a consumer, if the product is not in accordance with the agreement between the buyer and Lismore Appliance Spares for any reason, the buyers remedy shall be limited to requiring us to make good any shortage, defect, damage or failure to comply with description or sample by either replacing the product or, if we elect to do so, by refunding a proportionate part of the price.

Cancellation

Once an order for a product has been accepted it can only be cancelled in Lismore Appliance Spares absolute discretion and subject to such terms as we shall impose.